Information relating to customers' account and domains' privacy and the security of their information.
Domain setup with hosting, management, email or website issues, information about types of records.
Transferring domains to our system from other registrars, from our system to other registrars, moving domains between internal accounts, transfer locks, how transfers work and how long they take, etc.
Registering and setting up a domain, how the registration process works, preorders, etc.
Accounts management, billing, login and password issues.
General questions or issues about the company, technology, or services we don't provide.
How domains are priced, competitive comparison questions, etc.
Email and website hosting services for which we have installs set up.