Transfers from IWMN to another registrar are initiated at the new, receiving registrar, not in our system.
\nFor most outgoing transfers you will need an authorization code, also known as an auth code, transfer auth code, transfer code, EPP code, or other terms. This code is located in your dashboard.
\nFor many types of domains you will need to unlock the domain, and when the page refreshes, the code will be displayed in the dashboard to the right of the Transfer Auth Code. Please note that for security we cannot email this code to you.
\nTo access your authorization code,
\nNote that some ccTLD registries do not provide a transfer lock service, so those domains will not need to be unlocked before transfer, nor can they be.
\nOnce you have copied the code, leave the domain unlocked, as that is required for transfer.
\nDomain transfers for gTLD domains like .COM and most types of extensions that are not the two-letter country code types, aka ccTLDs, do not require email transfer confirmation anymore via email sent to the registrant email address due to GDPR regulations.
\nYou will then use the authorization code at the new registrar to initiate the transfer. Please note that gTLDs and some other domains can't be transferred if:
\nThis is ICANN/registry policy over which we do not have any influence.
\nOnce the transfer is initiated, you can contact our support and request to approve the outgoing transfer. If you do not manually approve the transfer, it will complete automatically, but not for 5-7 days.
","user_segment_ids":[]},{"id":26323951526941,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323951526941.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323951526941-Will-there-be-any-downtime-during-a-transfer","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174139753757,"created_at":"2025-04-02T12:55:41Z","updated_at":"2025-04-07T11:50:18Z","name":"Will there be any downtime during a transfer?","title":"Will there be any downtime during a transfer?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:50:18Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"We do NOT automatically change any nameservers os a domain once it is transferred, so all domains arrive in our system with the nameservers they had prior to transfer. If you are planning to continue using the same hosting as before the transfer, and that hosting account remains active, it will continue to work once the domain is transferred into our system.
\nIf you are planning to continue to use external hosting (nameservers other than ours), then any DNS records will needed to be added at the provider of these nameservers, not in our dashboard. Using external nameservers deactivates our DNS management.
\nIf you had DNS settings at your old registrar which you still want to use, you will need to migrate them and set those up in your IWMN dashboard. First, update the nameservers to ours by clicking on update nameservers on your domain's page, then back on the domain's main page, click on manage DNS records to access the dashboard where you can update the DNS records. If you are not sure how to add the records, let us know and we're happy to help.
","user_segment_ids":[]},{"id":26323902970781,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323902970781.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323902970781-How-do-I-transfer-a-domain-to-IWMN","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174139753757,"created_at":"2025-04-02T12:54:18Z","updated_at":"2025-04-07T11:48:55Z","name":"How do I transfer a domain to IWMN?","title":"How do I transfer a domain to IWMN?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:48:55Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"The process to transfer domains is a bit different depending on whether you have a gTLD – types like .COM, .NET, .ORG, or newer types like .PIZZA or .PHOTOS – or a ccTLD – two-letter country code extensions like .FR, .IT, or .DE.
\nThe process to transfer a gTLD domain is pretty standardized and we have a guide for that.
\nEvery ccTLD registry has its own rules and processes, so let us know if you have any questions about a ccTLD transfer.
\nIf you have a different type of domain name or you are not sure what is required, just let us know and we are happy to help.
\nTransfer of fees cover a year's renewal for the domain. The renewal is added and the transfer fee is billed only when the transfer completes successfully. You will be emailed a notification and receipt then as well. Domains that have free transfers are not renewed when transferred.
\nWe also recommend checking with your old registrar if they offer a function to manually approve and complete the transfer right away. Some do, some don't. If not, a transfer will complete automatically in 5-7 days after initiation.That can lead to downtime for websites or email. If that's a concern, let us know and we can help prevent downtime.
\nThere are circumstances under which gTLD domains cannot be transferred. This is called a 60-day transfer lock, because a domain is locked for that long if:
\nSimilar rules can apply to some ccTLDs, but not all of them.
\nOnce a transfer is completed, you may need to update your domain's nameservers in your dashboard. Domains transfer over with their previous nameservers, so if you are not using that hosting service anymore, the domain will stop working.
\nIf you will be connecting your domain to a service or platform with DNS records, you would just update to our nameservers by clicking on update nameservers from your domain's dashboard when you are logged in to your account. If you are changing to a new hosting provider, you would add their nameservers. We're happy to advise if you are not sure which you need.
","user_segment_ids":[]},{"id":26323853490077,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323853490077.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323853490077-What-is-a-CNAME-record","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174146880413,"created_at":"2025-04-02T12:52:58Z","updated_at":"2025-04-07T11:46:11Z","name":"What is a CNAME record?","title":"What is a CNAME record?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:46:11Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Canonical Name or CNAME records are used mainly to connect domain names to websites, but can be relevant for email or security/verification records as well. CNAME records typically handle the setup of subdomains for your domain name, which would be addresses like www.mydomain.com or blog.mydomain.com. CNAME records cannot be set up directly for a naked or root domain.
\nIt is common for a website hosting DNS records to include a CNAME record and an A record. That ensures visitors can access your website using the www version or the root/naked domain. The service or platform with which you're setting up your domain name should provide the specific CNAME and other DNS records you need to add in your Internetbs dashboard.
\nCNAME records can sometimes also be used for added security or to verify your account ownership. Google Workspace or Zoho Mail offer this option, for example. When setting up your email hosting, you create the CNAME record using a unique code you get from your email hosting account, which that account can then detect to confirm that you are the domain owner.
","user_segment_ids":[]},{"id":26323821708701,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323821708701.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323821708701-What-is-a-TXT-Record","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174146880413,"created_at":"2025-04-02T12:51:13Z","updated_at":"2025-04-07T11:45:12Z","name":"What is a TXT Record?","title":"What is a TXT Record?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:44:08Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Text, or TXT records, are one of the more generic types of DNS records. Commonly they are used for adding additional security or verification records, which can help confirm domain ownership or combat spam in email accounts.
\nTXT records are not used for connecting a domain name to a website or email like A, CNAME, or MX records. They are often added at the same time to verify the domain with the service or hosting platform and enable you to get a website or email working.
\nIt is common for a TXT record to include a code or string. These are unique codes for each verification, and enable the service you're setting up, like Google Workspace or Zoho Mail, to confirm that you own the domain and have access to the account where you're setting up these records.
\nTypically you get the verification code from your hosting account for the website or email service you're setting up. If you are not sure where to find the code, we can try to help, or your hosting provider's support team can assist.
\nThe codes can vary in syntax, but usually include strings of letters and numbers. Sometimes there are dashes and underscores.
\nSometimes a TXT record is used to add an SPF record, which are usually used for email security.
","user_segment_ids":[]},{"id":26323762494749,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323762494749.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323762494749-What-is-an-MX-Record","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174146880413,"created_at":"2025-04-02T12:49:59Z","updated_at":"2025-04-07T11:43:01Z","name":"What is an MX Record?","title":"What is an MX Record?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:43:01Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Mail exchange, or MX records, are used specifically to set up and route email. These records tell email hosting services where your email is hosted, so email messages sent to you can be delivered.
\nTo set up email hosting, you usually receive at least two MX records, and part of their setup will often include different priority numbers. This tells mail servers how to send the mail. If one or more server is unavailable, mail can be routed via your second, third, etc. mail server, using that server's MX record.
\nMX records cannot have a priority of 0 in our system, but 5 or 10 is common for the first one. If you are given instructions to use a priority of 0, just use 1 instead. It will work the same.
\nThe MX record with the lowest priority is used first.
","user_segment_ids":[]},{"id":26323755813021,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323755813021.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323755813021-What-is-an-A-record","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174146880413,"created_at":"2025-04-02T12:48:58Z","updated_at":"2025-04-07T11:42:08Z","name":"What is an A record?","title":"What is an A record?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:42:08Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Address, or A records, are used mainly to set up websites, but can also be used for functions like web forwarding. A records always point to an IP address (e.g. 201.443.221.11). IP addresses are the real addresses of the Internet, and every website, computer, or other device has one.
\nWe use domain names because something like mydomain.com is easier for human brains to remember than a string of numbers. We use A records to connect that domain name to the IP address to make it easy and seamless to do some online shopping, check out your friend's latest blog post, or watch a cat video.
\nA records are often set up in pairs, with one record directing the naked or root domain, e.g. mydomain.com, and another forwarding the www subdomains, i.e. www.mydomain.com.
\nSometimes a CNAME record is used instead of that second A record to direct the www variant.
\nSetting up a pair of A records this way ensures visitors can access your website using the www version or the naked domain. The hosting service or platform with which you're setting up your domain name should provide the specific A records or other DNS records you need to add in your account's control panel there.
","user_segment_ids":[]},{"id":26323627342749,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323627342749.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323627342749-How-do-I-add-a-CNAME-record","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174146880413,"created_at":"2025-04-02T12:46:20Z","updated_at":"2025-04-07T11:38:04Z","name":"How do I add a CNAME record?","title":"How do I add a CNAME record?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:38:04Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"You cannot add a CNAME for a root domain. The DNS standards state that a CNAME is replacing any record for the host. So if you add a CNAME for example.com then adding any other record for example.com is useless because it will be ignored. If you remove the first CNAME record the MX records should start working (after the dns changed get propagated).
\nSo, please add a CNAME record for your domain as www.domainname.com and then you can add an URL forwarder for domain.com forwarding to www.domain.com
\nTo add the CNAME record,
\nOnce done, click on 'Save' and then click on 'APPLY NOW\" button
","user_segment_ids":[]},{"id":26323577559325,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323577559325.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323577559325-What-is-DNS","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174140662429,"created_at":"2025-04-02T12:45:03Z","updated_at":"2025-04-07T11:36:17Z","name":"What is DNS?","title":"What is DNS?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:36:17Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"DNS is kind of a huge topic, and DNS technology touches your life in many ways you probably don’t know every day. Fortunately, most people don't need to know everything about it.
\nIf you have registered a domain name, the main thing is that you might need to use some DNS records in your IWMN dashboard to connect your domain to a website or email service.
\nDNS stands for Domain Name System, which is the technology making it possible for you to type nice, human-friendly words into your address bar like iwantmyname.com instead of computer-readable IP addresses such as 12.34.56.789.
\nIt would be a lot harder to get anything done online if you had to remember a numerical string every time you wanted to update your website, buy something online, or check your email.
\nDNS is simply that — a system that enables computers to translate human-readable letters, numbers, words, or phrases, like those included in a URL, into an IP address.
\nIf you are not clear on what an IP address is, it's similar to a phone number, but for a site on the internet. It tells the potential \"caller\" where your site is and how to get there, attached to a friendly, memorable name that the DNS records have associated with your site at the IP-numbered address.
","user_segment_ids":[]},{"id":26323558264861,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323558264861.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323558264861-How-do-I-set-up-forwarding-or-redirect","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174140662429,"created_at":"2025-04-02T12:43:29Z","updated_at":"2025-04-07T11:34:33Z","name":"How do I set up forwarding or redirect?","title":"How do I set up forwarding or redirect?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:34:33Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Web forwarding is also known as a URL redirect, web redirect, 301 redirect, and other terms. What it does is point your domain name to another URL, typically for a page or site that's already been set up. To setup URL forwarding,
\nHow to point your domain to a IP address or adding an A record ?
\nFirst record : In type field select \"A/AAAA\", keep the NAME field blank, and for IPv4 field add the IP address.
Second record : In type field select \"A/AAAA\", add * in the NAME field and for IPv4 field add the IP address.
Third record : In type field select \"A/AAAA\", add www in the NAME field, and for IPv4 field add the IP address.
The following are some common DNS issues you might consider if you are experiencing issues with your domain:
\n- Recent DNS changes and propagation: Always bear in mind that the DNS system functions by caching queries - this means that whenever you make a DNS update it takes time to 'propagate' across local DNS caches around the world, and this usually takes around 24 hours. During this time, from any given location you might get a new DNS response or you might get a cached one from your network or ISP's local DNS servers.
\n- Problem with the delegation at the registry: Check the WHOIS to make sure the correct name servers are listed to your domain. Please note that some registries have name server configuration requirements and so if you have submitted a delegation with us that isn't showing at the WHOIS it may have been rejected by the registry; we will have notified you via email in this case so please check your emails and also check this FAQ for further details regarding DNS requirements for specific domain extensions.
\n- Name servers aren't configured to answer for the domain: Even if your domain is delegated to the right name servers at the registry, if these name servers aren't set up to answer for your domain your domain will not resolve and none of the services at your domain will function correctly. If you are familiar with tools such as dig (domain information groper) or nslookup you can query your name servers and see if they are answering queries for your domain and resolving services at your domain to the right place or not; or contact your name server provider for assistance in checking.
\n
- '@' Host CNAME Records: Please note that many issues can be caused by the inclusion of an '@' host CNAME (that is, a CNAME for your 'bare' domain, e.g. \"yourdomainname.com\").
Because of how CNAME records work and resolve in the DNS system they will prevent the correct resolution of any other DNS records for the same host. For the '@' host this includes MX records, NS records and the SOA itself and so the issues caused can be extensive (notably your MX records not resolving will halt incoming mail). Your bare domain name should always resolve (if it resolves anywhere) via A record (or AAAA record) to an IP address - a common solution is to redirect your bare domain name to the 'www' host and have this 'www' host resolve via CNAME.
","user_segment_ids":[]},{"id":26323433952925,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323433952925.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323433952925--cx-domain-renewal","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:40:27Z","updated_at":"2025-04-07T11:30:02Z","name":".cx domain renewal","title":".cx domain renewal","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:30:02Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"The .cx domain names are deleted 8 days before expiration date and the registry does not provide any renewal grace period.
\nYou can restore the domain by logging into your account, click on the domain name, click on Restore and continue to make payments for the restore. Once the Payment is made the domain will be reactivated within 24 hours.
","user_segment_ids":[]},{"id":26323380834717,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323380834717.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323380834717--pl-domain-renewal","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:38:51Z","updated_at":"2025-04-07T11:29:05Z","name":".pl domain renewal","title":".pl domain renewal","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:29:05Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":".pl domain names they must be renewed 3 days prior to the expiration date. There is no grace period for deletion of .pl domain names.
","user_segment_ids":[]},{"id":26323340126749,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323340126749.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323340126749-Restore-expired-de-domain-name","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:37:34Z","updated_at":"2025-04-07T11:28:05Z","name":"Restore expired .de domain name","title":"Restore expired .de domain name","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:28:05Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"The .DE Registry - Denic does not provide any grace period for domain expiration and also deletes the domain before expiry date (end of the month).
\nIf the domain has expired and since it was not renewed in time it will be in Transit state at the .DE Registry.
\nTo restore the .de domain, please contact the .DE Registry to transfer the domain back to your account.
\nPlease check the below URLs for more details on this.
https://www.denic.de/en/service/transit-procedure
https://transit.secure.denic.de/en/
","user_segment_ids":[]},{"id":26323280172445,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323280172445.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323280172445-Expired-domain-showing-as-renewed","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:35:54Z","updated_at":"2025-04-07T11:26:39Z","name":"Expired domain showing as renewed","title":"Expired domain showing as renewed","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:26:38Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"When a domain expires, the registry automatically bills the registrar for the renewal of that domain. This allows the registrar to retain the domain in case it was an unintentional expiration. This also allows the previous owner to have time to renew the domain during the expiration grace period.
\nEven though there is a future date on the domain, the name is still expired, because the registrar hasn't yet received payment for the domain. Technically, the previous registrant is no longer the owner; the domain becomes inactive, the website is replaced with a parking page, and all services are disabled (such as email).
\nOnce the domain is renewed, it will be added back to the active list of domains in the account, and it will no longer show as expired.
","user_segment_ids":[]},{"id":26323254501021,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26323254501021.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26323254501021-I-don-t-want-to-renew-my-domain-but-can-t-cancel-it","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:34:38Z","updated_at":"2025-04-07T11:24:19Z","name":"I don't want to renew my domain but can't cancel it?","title":"I don't want to renew my domain but can't cancel it?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:24:19Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Your domain's renewal billing has NOT yet been completed please contact our Live Chat (we are available 24x7) to revert the renewal before the domain is renewed at the Registry.
\nYour domain's renewal billing HAS been completed
\nYour credit card has been charged, and you have been emailed a notification and receipt. The domain has not yet been renewed at the registry and still shows the old expiry/renewal date in your dashboard. Then we can cancel the renewal for you and process a refund, for this please contact our Live Chat (we are available 24x7) to revert the renewal before the domain is renewed at the Registry.
\n
If the renewal has been billed and the domain has been renewed at the registry, we are no longer able to process a refund. You now own the domain for another year.
Domain registration and renewal are billed annually. When you register a domain with IWMN you are purchasing it for a full year.
\nYou are not billed for the domain renewal until the end of the registration period, and then the renewal for which you are billed covers another year.
\nCan I change my billing date or amount?
\nBecause renewal billing is tied to a domain's registration date, we cannot change the billing date, e.g. to have multiple domains billed together on the same date.
\nWe cannot bill monthly or only bill for a portion of the registration period if you don't need the domain anymore before the registration period expires.
\nHow to check the expiry / renewal date of the domain?
\nIf you are not sure when your domain(s) expires, you can check that, and the next billing date, in your account with us.
\nIf you have received an email notification about your domain being at risk of expiring, but any or all of these are true, it's a scam, and you can ignore it.
\nPlease note, Newly registered .gr domains will remain in status \"processing\" until the domains are fully registered after 4-8 weeks. The official registry (EETT) examines the application within a period of 4 - 8 weeks from its submission by the registrar to the Registry.
\nPlease check the below URL for more information on this
https://grweb.ics.forth.gr/public/domains/registration?lang=en
Once registered, domain names cannot be changed. Upon purchase, the domain is instantaneously registered to you at the registry for a full calendar year/billing cycle.
\nYou would need to register the new domain you want, and set the existing one to expire in your dashboard if you no longer want it.
\nIf the domain is very newly registered, we may be able to request deletion and refund by the registry. This is only available for gTLDs, not ccTLDs. Please get in touch and we can advise further.
","user_segment_ids":[]},{"id":26322984101405,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26322984101405.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26322984101405--de-domain-transit","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:26:35Z","updated_at":"2025-04-07T11:15:46Z","name":".de domain transit","title":".de domain transit","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:15:46Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Please note that the .DE Registry does not provide any grace period for domain expiration and also deletes the domain before expiry date(end of the month).
\nIf the domain name has expired and is under transit at the registry end, please contact the registry and they will provide you the EPP code to transfer the domain names back to us. Please check these links for details
\nhttps://www.denic.de/en/service/transit-procedure
\nhttps://transit.secure.denic.de/en/
","user_segment_ids":[]},{"id":26322888807069,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26322888807069.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26322888807069-How-do-I-cancel-my-domain-and-get-a-refund","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26173969543837,"created_at":"2025-04-02T12:24:33Z","updated_at":"2025-04-07T11:14:02Z","name":"How do I cancel my domain and get a refund?","title":"How do I cancel my domain and get a refund?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:14:02Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Domain names are set to auto renew by default when you register them to protect them from expiring accidentally. You can enable/disable this feature for all newly registered domain names. To do this,
\n- Please login to your account, click on the button 'My Account'.
\n- Click on 'My Profile'
\n- At the bottom select 'Yes' or 'No' for 'Disable auto-renewal for new domains' and click 'CONFIRM' button.
\nFor us to cancel and refund a domain for you, please send an email to help@support.iwantmyname.com from your account username email address. We will send you an email to your account username email address asking for confirmation and once you reply we will cancel the domain name and provide you a refund if it is within the grace period.
\nTo cancel a domain that you just registered
\nNot all registries provide refunds on newly registered domains. ccTLD registries (the two-letter domain extensions) do not, so we can't process refunds on those.
\nFor gTLD domains, like .COM, please note that the registry only allows refunds for a short period of time. If you send us an authenticated request within 72 hours of registration, we should be able to get the registration cancelled and refunded, but it is not guaranteed.
","user_segment_ids":[]},{"id":26322745434141,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26322745434141.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26322745434141-What-is-the-Treasury","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:20:53Z","updated_at":"2025-04-07T11:12:16Z","name":"What is the Treasury?","title":"What is the Treasury?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:12:16Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"What is the Treasury on IWMN and how do I use and access it? What requirements are needed?
\nThe Treasury is a feature available in your IWMN account focused on security. It is a folder where you can keep your domain names secure that sits alongside your other folders in the folder tab under My Domains section. Domains can be added to the Treasury, but will require a 2-Factor Authentification confirmation to make any changes. All domains added into the Treasury are highlighted so you can differentiate them from other domains. 2-Factor Authentication needs to be enabled in order to use the Treasury.
\nAre bulk operations available for the domains in the Treasury?
\nYes, bulk operations are allowed in the Treasury. However, we will request for two-factor authentication if there is one domain from the secure folder in the list of selected ones.
\nHow do domain transfers work with Treasury?
\nRequests to transfer domains that are in the Treasury are automatically rejected. Therefore, you need to remove the domain from the Treasury first to transfer it.
","user_segment_ids":[]},{"id":26322566259741,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26322566259741.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26322566259741-How-to-add-a-domain-to-the-Treasury","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:14:06Z","updated_at":"2025-04-07T11:09:17Z","name":"How to add a domain to the Treasury?","title":"How to add a domain to the Treasury?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:09:17Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"To add a domain to the Treasury from your domains list, select the domain you want to add using the checkboxes on the left, you then see an options dropdown box of various actions.
\nChoose the action to “Copy to folder” and select your Treasury folder.
","user_segment_ids":[]},{"id":26322476479005,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26322476479005.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26322476479005-How-to-remove-a-domain-from-the-Treasury","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174137100701,"created_at":"2025-04-02T12:12:13Z","updated_at":"2025-04-07T11:08:12Z","name":"How to remove a domain from the Treasury?","title":"How to remove a domain from the Treasury?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:08:11Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"To remove a domain to the Treasury from your domains list, select the domain you want to move out and select “Remove from current folder” from the dropdown list.
","user_segment_ids":[]},{"id":26319890381085,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26319890381085.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26319890381085-My-account-is-locked-and-I-have-received-a-verification-email","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26173969543837,"created_at":"2025-04-02T10:56:25Z","updated_at":"2025-04-07T11:06:12Z","name":"My account is locked and I have received a verification email","title":"My account is locked and I have received a verification email","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:06:12Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"An activity in your account had triggered an alert within our systems.
\nPlease send in an email to help@support.iwantmyname.com, please provide the supporting evidence by attaching the copy of the following documents and our legal department will assist you accordingly.
\nThe evidence required by our legal department for each registrant is:
1. a copy of your national id card or passport
2. a copy of a very recent utility bill
We can remove two-factor authentication, but for account security we require extensive account holder authentication. If you need to proceed with that, please send an email to help@support.iwantmyname.com.
","user_segment_ids":[]},{"id":26319667272861,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26319667272861.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26319667272861-How-do-I-cancel-delete-my-account","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26173969543837,"created_at":"2025-04-02T10:50:41Z","updated_at":"2025-04-07T11:03:26Z","name":"How do I cancel/delete my account?","title":"How do I cancel/delete my account?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T11:03:25Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Only empty accounts can be deleted
\nThere cannot be any domains (active or expired), pre-orders, or open transactions like a renewal billing, on an account if it's to be deleted.
\nAny domains in an account must be transferred out or first expire and be deleted. Any transactions must complete or be cancelled.
\nWe can set a flag to cancel the account for you in the future once these criteria are met, please send an email to help@support.iwantmyname.com or please contact our Live Chat (we are available 24x7). We will send you an email to your account username email address asking for confirmation and once you reply, we will process it.
\nTransferring active domains out of your account
\nIf you need specific help or information about how to transfer a domain out of our system, please send an email to help@support.iwantmyname.com or please contact our Live Chat (we are available 24x7).
\nCancelling or completing renewals
\nOpen domain renewals must be completed, then the renewed domain(s) transferred out of the account. Or the renewal must be cancelled, then the expired domains deleted.
\nTo cancel a renewal by turning off auto-renewal, log in to your IWMN account, then click on the domain name, click on 'Auto Renew' and here click on 'Disable'. That will enable your domain to expire at the end of its current billing cycle.
\nDeleting expired domains from your account
\ngTLD domains (like .com, .org, etc.) will be deleted from accounts after passing out of the post-expiry grace period (about 45 days after expiry). ccTLD domain registries all have their own rules on how long the grace period lasts, if they have one at all.
\nWe have to delete the account for you
\nAt present, accounts cannot be cancelled by the account holder. Also, cancellations requests must be authenticated for security. To request an account cancellation, please send us an email to help@support.iwantmyname.com from your account username email address. We will send you an email to your account username email address asking for confirmation and once you reply we will cancel the account for you and notify you when it has been completed.
","user_segment_ids":[]},{"id":26319571968797,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26319571968797.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26319571968797-How-do-I-verify-my-contact-details","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26173984590621,"created_at":"2025-04-02T10:45:59Z","updated_at":"2026-05-14T16:29:51Z","name":"How do I verify my contact details?","title":"How do I verify my contact details?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-14T16:29:51Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Beginning January 2014, ICANN has added an extra step to verifying generic Top-Level Domains (gTLDs).
When you register a domain with new contact details or change the registrant (owner) email address on an existing domain even if you've been an existing customer for years you will receive an additional email from help@support.iwantmyname.com with an activation link.
Please click this activation link to keep your domain active. This step must be completed within 15 days or your domain will be suspended and inaccessible until verification is complete.
Also, please add help@support.iwantmyname.com to your contacts to ensure this email doesn't end up in your junk folder. This is a rule from ICANN, and they don't give exceptions. Not even if you're stranded in Antarctica (they're very serious people).
If you purchase a domain or make a change and don't receive an email, or if you just have questions about the new ICANN rules, please get in touch.
How do I change my account contact details?
Updating your account contact details only updates the information in your Internetbs account. This information is used for billing receipts, future domain registrations, your notifications email address, and security authentication if you can't access the account or there's a dispute.
Updating account contact details does not update your domain registrant/owner WHOIS details.
Updating registrant/owner WHOIS details is a separate process, which you would start by clicking on your domain, click on 'Update Contacts (WHOIS)' and update the WHOIS information.
To update your account contact details,
Please login to your account, click on 'My Account'.
Click on 'My Profile' and here you can update your details and click on 'CONFIRM'.
Using incorrect or incomplete account information is against our terms and conditions. Additionally, it will make it impossible for you to authenticate yourself as account holder if you are ever unable to login or are required to do so for security.
It is against ICANN regulations to use incorrect registrant details when registering a domain, and puts your domains at risk of suspension or deletion.
","user_segment_ids":[]},{"id":26319071341981,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26319071341981.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26319071341981-Abuse-or-Takedown-request-update","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174148787869,"created_at":"2025-04-02T10:31:30Z","updated_at":"2025-04-07T10:38:47Z","name":"Abuse or Takedown request/update","title":"Abuse or Takedown request/update","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T10:38:47Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Please provide us the below details:
\nPlease send these details to help@support.iwantmyname.com
","user_segment_ids":[]},{"id":26319051722397,"url":"https://new-iwantmyname.zendesk.com/api/v2/help_center/en-gb/articles/26319051722397.json","html_url":"https://new.help.iwantmyname.com/hc/en-gb/articles/26319051722397-Unsolicited-spam-email","author_id":6547737464349,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":26174148787869,"created_at":"2025-04-02T10:29:30Z","updated_at":"2025-04-07T10:36:19Z","name":"Unsolicited spam email","title":"Unsolicited spam email","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-04-07T10:36:19Z","user_segment_id":null,"permission_group_id":672238,"content_tag_ids":[],"label_names":[],"body":"Please provide us the below details:
\nPlease send these details to help@support.iwantmyname.com
","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}